ZF PREMIERE ESCALE HOTEL
These General Terms Conditions of Sale apply to any reservation for accommodations additional services made directly with our establishment (by phone, email, on our website) by an individual customer acting on their own behalf.
Direct individual reservations are limited to a maximum of
5 rooms 12 people per stay. Beyond this limit, the reservation will be subject to the specific terms rates applicable to groups.
Booking Confirmation: Any reservation made online remotely is considered final upon receipt of a reservation number a written confirmation sent by email.
Pricing Information: Prices are quoted in euros (€), inclusive of all taxes (TTC), with the exception of local tourist taxes, which are payable directly on site upon arrival departure.
Rate Conditions:
Standard (Flexible) Rate: Reservations can be modified canceled free of charge until 6:00 p.m. on the day of arrival. After this time, the first night’s stay will be charged.
Non-Refundable (Prepaid) Rate: Full prepayment required at the time of booking. Cancellation changes may be made free of charge up to 15 days before the scheduled arrival date. If canceled less than 10 days before arrival, the full amount of the stay will be retained by the property is non-refundable.
Bank Guarantee: For all reservations at the Standard Rate, a valid credit card is required to guarantee the reservation. No charge will be made prior to arrival, subject to a possible pre-authorization.
Bank Pre-authorization: The hotel reserves the right to request a pre-authorization in an amount equal to the total cost of the stay (plus, if applicable, a flat fee for incidents charges for consumables) to verify the card’s validity protect the hotel against damage unpaid bills.
Accepted forms of payment: Credit cards (Visa, MasterCard, American Express), cash.
No-Show: If a guest fails to check in without canceling in advance within the specified time frame, the first night’s stay ( the entire stay, depending on the rate selected) will be charged automatically.
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to tourist accommodation services provided on a specific date at specific intervals. In the event that the guest interrupts the stay, the full agreed-upon price remains due.
Check-in Check-out Times: Rooms are available starting at 3:00 p.m. must be vacated no later than 11:00 a.m. on the day of departure. The hotel must be notified in advance of any late arrivals.
Transfer: The reservation is strictly personal non-transferable. It may not be transferred sold to a third party.
Respect for Staff the Premises: The guest agrees to respect the hotel’s facilities staff. Any disrespectful behavior, incivility, damage may result in the hotel immediately removing the guest from the premises without any entitlement to compensation a refund.
Personal Data: The information collected at the time of booking is necessary for managing your stay is processed in accordance with personal data regulations. You have the right to access, correct, your data by contacting the front desk.
Bloctel: In accordance with Article L.223-1 of the Consumer Code, you may register for free on the do-not-call list (www.bloctel.gouv.fr).
Complaints: Any dispute complaint regarding the quality of the stay must be reported immediately to the front desk so that a solution can be sought on-site.
Consumer Mediation: After notifying hotel management failing to receive a satisfactory response within 60 days, the guest may file a complaint free of charge with the Tourism Travel Ombudsman :
Website: www.mtv.travel
Address: MTV Médiation Tourisme Voyage, P.O. Box 80 303, 75823 Paris Cedex 17
These Terms Conditions are governed by French law. In the event of a dispute in the absence of an amicable settlement, the French courts shall have exclusive jurisdiction.