PRIVACY DATA PROTECTION POLICY (GDPR)

[Name of Your Hotel]

This privacy policy explains how ZAK FAMILY PREMIERE ESCALE collects, uses, protects your personal data when you make a reservation visit our website.

Article 1: Who collects processes your data?

The data controller for your personal data is:

Company Name / Name of the Establishment: ZAK FAMILY PREMIERE ESCALE
Headquarters / Hotel Address: 571 RUE DU COMMERCE 42120 PERREUX
SIRET: 10825244600019
GDPR Contact / Email: zf.premiereescale@gmail.com

Article 2: What personal data do we collect?

We collect only the information necessary to ensure the smooth running of your stay to manage our services:

Identification data: Last name, first name, title, date of birth, nationality.
Contact information: Email address, phone number (landline / cell phone), mailing address.
Payment information: Bank account information (secure) for prepayment a bank guarantee for your reservation.
Stay details: Dates of stay, room type reserved, special requests (accessibility, breakfast, etc.).
Technical data: IP address browsing data collected via our cookies (if you consent to this on our website).

Article 3: Why on what legal basis do we collect your data?

Purpose of processing	Legal basis
Management of reservations fulfillment of your stay (check-in, billing, handling requests)	Performance of the accommodation contract
Payment prevention of non-payment (management of guarantees collections)	Contract fulfillment
Compliance with accounting tax obligations (retention of invoices)	Legal Obligation
Sending post-stay informational emails promotional offers	Legitimate interest / Your consent
Responding to your inquiries via the contact form	Your consent / Legitimate interest

Article 4: How long do we retain your data?

Reservation customer data: Retained for the duration of the business relationship, then 3 years from the end of the last stay.
Credit card information: Deleted as soon as payment is made on-site ( retained for up to 13 months in secure storage in case of a dispute damage warranty).
Accounting documents invoices: Retained for 10 years (legal requirement under the Commercial Code).

Article 5: With whom do we share your data?

Your personal data is strictly confidential are never sold rented to third parties. It is only shared with:

To authorized members of our staff (reception, management, accounting).
To our technical service providers (website host, secure booking engine, payment processor), who are strictly subject to the GDPR.
To public judicial authorities if required by law.

Article 6: How Do We Protect Your Data?

We implement technical security measures (SSL/HTTPS encryption on our website, firewalls) organizational measures (password-restricted access) to protect your personal data against unauthorized access, loss, alteration.

Article 7: What are your rights how can you exercise them?

In accordance with the GDPR the French Data Protection Act, you have the following rights regarding your data:

Right of access rectification to your data.
Right to erasure (right to be forgotten) of your data, subject to statutory retention periods.
Right to object to restriction of the processing of your data.
Right to data portability of your data.

To exercise any of these rights, simply contact our organization:

By email: zf.premiereescale@gmail.com
By mail: 571 Rue Commerce, 42120 Perreux

If an issue remains unresolved, you have the right to file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) via the website www.cnil.fr.